Billing, Subscription, Cancellation & Refund Policy

Effective date: August 25, 2026

1. Paid services

LabCare may offer one-time reports and recurring subscription plans, including access to My Health Timeline, Health Score, enhanced reports, uploads and other premium functionality described before purchase.

2. Prices and taxes

The applicable price is displayed before payment. Prices may vary by product, plan, promotion, currency, location and applicable taxes. Material changes to recurring subscription prices will be communicated as required by law before taking effect.

3. Payment processing

Payments may be processed by Stripe. LabCare does not need to store complete card details when payment information is entered directly into the payment processor’s secure environment.

4. One-time purchases

Starter and any other product clearly identified as a one-time purchase does not create a recurring subscription unless the checkout page expressly states otherwise and the user affirmatively agrees.

5. Recurring subscriptions

Before purchase, recurring subscriptions display the price, billing frequency, principal features, automatic-renewal terms and cancellation method. By purchasing a recurring subscription, the user authorizes recurring charges according to the terms displayed at checkout until cancellation or termination.

6. Automatic renewal

Unless otherwise stated at checkout, recurring subscriptions renew at the end of each billing period. The applicable subscription price is charged for the next period unless cancelled before renewal, subject to applicable law.

7. Cancellation

Users may cancel a recurring subscription through the method made available by LabCare, including the Stripe Customer Portal when enabled. Cancellation stops future renewals. Unless required by law or stated otherwise at purchase, cancellation does not automatically refund charges already incurred for the current billing period.

8. Access after cancellation

Cancel Subscription ≠ Delete Account ≠ Delete Health Data. Cancellation of a paid plan does not by itself delete the LabCare account or Consumer Health Data. Account and data deletion are separate privacy actions.

9. Refund requests

Users who believe a payment was duplicated, unauthorized, incorrect or materially affected by a technical failure may contact support@labcarehealth.com. Requests are reviewed based on transaction circumstances, Service delivery or use, applicable consumer law, payment-processor requirements and terms disclosed at purchase. Nothing limits rights that cannot lawfully be waived.

10. Failed payments

If a recurring payment fails, LabCare or its payment processor may retry payment where permitted. Access to paid functionality may be restricted or suspended while payment remains unsuccessful.

11. Promotions and trials

Promotional pricing, discounts or trials may have additional conditions disclosed with the offer. A trial that converts to a paid subscription will disclose the trial duration, subsequent price, billing frequency and cancellation terms before the user starts the trial.

12. Payment disputes

Users are encouraged to contact LabCare regarding suspected billing errors. Nothing restricts a lawful right to dispute an unauthorized or improper transaction with a payment provider.

13. Consumer rights

Users may have additional mandatory rights depending on residence. Nothing in this Policy excludes, restricts or waives consumer rights that cannot legally be waived.

14. Contact

Billing and support: support@labcarehealth.com.