Billing & Cancellation Policy

Effective date: July 15, 2026

1. One-time purchases

Starter reports are one-time purchases. The total price is displayed before checkout and does not create a recurring subscription.

2. Recurring memberships

Plus and Premium memberships automatically renew according to the billing interval displayed at checkout until cancelled. The selected payment method is charged automatically at the start of each renewal period.

3. Price and renewal disclosure

Before payment, Stripe Checkout displays the price, billing interval, applicable taxes, and payment method. By completing checkout, the customer authorizes recurring charges according to the selected plan.

4. Cancellation

Members may cancel through the Stripe Customer Portal linked from their LabCare account. Depending on the portal configuration, cancellation takes effect immediately or at the end of the current paid billing period. Future charges stop after cancellation becomes effective.

5. Plan changes

Available upgrades and downgrades are managed through the Stripe Customer Portal. Any proration or effective date is displayed by Stripe before confirmation.

6. Failed payments

If a recurring payment fails, Stripe may retry the payment and send a notice. LabCare access may be limited or paused when a subscription is unpaid, cancelled, or otherwise inactive.

7. Refunds

Except where required by applicable law, completed digital reports and elapsed subscription periods are non-refundable. A cancellation prevents future renewal charges but does not automatically refund a previous charge.

8. Payment processor

Payments are processed by Stripe. LabCare does not store complete card numbers or card security codes. Stripe's own terms and privacy practices also apply.

9. Contact

Billing questions: support@labcarehealth.com